Jon McNamara
IT Consultant
Hello and welcome to my website. I hope the information you find here is useful and you’re welcome to contact me directly if you have any further questions.
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Background
A 25-year veteran of the IT Industry, I have spent my career in commercially aware positions covering everything from Pre-Sales, Post-Sales, Professional Services and Consulting and most recently as the Head of IT for a Managed Services IT Solutions Provider.
Within my most recent role, I managed a team of Technical Heads, Led the BAU IT environment, Acted as Lead Transformation Programme Consultant, led various steering committees to change the direction of the business to be Cloud and SaaS led, Oversaw the wholesale change to a Customer 1st viewpoint where customer advocacy and lifetime value became our key operational objective, changed our Solution Portfolio to facilitate the needs of the new post-Covid world.
A naturally curious individual, I enjoy finding innovative ways to fix known and unknown problems, create wholesale operational and digital transformation strategies and always working with the Timescales and Budget constraints as my viewpoint.
EXPERTISE
IT Management
Operations
Project Management
Vendor Management
Systems Support
Cyber Security
Training
Governance & Compliance
Process Design & Optimisation
Telecoms
Wireless
OPERATIONAL SKILLS
Information Technology
Sales Operations
Business to Business
Finance
Training
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Key projects
Cato Networks SASE
- Validated market offerings and created the commercial business case
- Technical project lead in implementing Cato, taking over existing WAN locations (connected via VPN), with SD-WAN via the Cato Cloud
- Created the project plan and led the roll out with zero 3rd party professional services required
- Continuous checkbacks to keep improving the environment, such as implementing VLAN’s and tying into Cambium Switch/Wi-Fi Deployment
Cambium Networks Switches & Wi-Fi
- Designed and deployed a scalable VLAN infrastructure to all sites within the group
- Closely aligned to the Cato Networks SASE solution for the L3 capabilities, L2 Switches with supporting VLAN’s were ultimately rolled out
- Guest and Azure captive portals were utilised for specific SSID’s to allow customers and employees BOYD’s Wi-Fi access respectively
8x8 Cloud PBX
- Managed the roll out of 8×8 to all offices
- De-Commissioned 6 legacy phone systems and contract terminations of old systems, lines etc over 9 locations
- Implemented and configured QoS & CoS where applicable across the infrastructure as required
- Fully integrated into Microsoft Teams via Direct Routing
Barracuda Networks Core/MSP
- Barracuda Email Security
- Barracuda RMM to replace existing PDQ Deploy
- Barracuda Cloud to Cloud Backup for Office 365 (OneDrive, SharePoint, Exchange Online, Teams)
- Barracuda Phishline
- ECHO Platform for MSP Management
ServiceNow ITSM & CSM
- Completed the ServiceNow Admin Course
- Assisted 3rd party implementation of platform within the business
- Migrated from Freshdesk to ServiceNow
DaaS Deployment Centre
- Built a custom DaaS Ceployment Centre
- Running VMware ESXi Server to run Customer SCCM node for remote deployment
- Secured network with dedicated VPN setup to allow for Domain Join as part of the remote deployment
- Created documentation and process flows for Deployment Engineers to follow
- Obtained the correct shelving and oversaw the building works to create the space required for the DaaS Build Centre
Interested in a chat?
Detailed Experience Cont.
SKILLS SUMMARY
- Customer Relations & Education
- Project Management, planning and co-ordinating
- Market Place Trends / Developments
- Prince2 Qualified
- Negotiation skills
- Excellent communication skills
- Problem solving, analysis & decision making
- Understand the issues the customer is facing and further gain knowledge of what their key objectives are to better recommend a superior solution
- Articulate business benefits of various different solutions, explaining the pro’s and con’s of each available solution to help the customer decide upon the final solution
- Develop and establish long standing relationships with customers to gain trust in the recommendations I give are solid and of sound advice
PROFESSIONAL EXPERIENCE
- Cato Networks SASE Platform Admin
- Okta SSO Platform Admin
- Microsoft Office 365 Admin
- Cambium Networks cnMatrix Switches and WiFi6 AP’s and XMS-C Platform Admin
- Barracuda RMM Admin
- Barracuda Email Security Platform Admin
- Barracuda Cloud to Cloud Backup Admin
- Barracuda Phishline Admin
- Pleasant Password Server Management Admin
- Symantec Endpoint Protection Cloud Management Platform
- Veritas Cloud Email Archive Platform
- Litmos Training Platform
- TeamViewer Enterprise Cloud Management Platform
- Miradore MDM Management Platform
- Extensive Windows Desktop & Server experience
- Experienced in Microsoft Office applications and functionality
- Experience with Mac OS X
- Experience with scripting languages such as BATCH, VBSCRIPT, PowerShell etc
- Experience with PCL, PostScript and PDF
- Experience with Firewalls (SonicWall, Cato, etc)
- Experience with Avaya IP500 Phone System hardware and software
- HTML and PHP experience
- SQL database management in all versions of SQL
- Strong MS Excel ability, particularly around data manipulation
- Writing support documentation